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Serving
Southeastern Michigan
Customer Policy
- Peace of Mind Guarantee
- Estimates & Scheduling
- Free Estimate
- Comparable Pricing
- Scheduling
- Cancellations
- Communication
- Customer Responsibilities
- Preparation
- Water Testing
- Payment
- Financing
- Access & Safety
- Permits
- Health Concerns
- Ventilation & Odor Advisory
- Maintenance & Warranty
Document created and maintained by Suburban Basement.
We reserve the right to make changes at any time.
All changes will be updated here.
Last updated on: 5/21/2024
Use of our service and website constitutes your agreement to these terms.
Contact Suburban Basement for questions. Call 586-465-5500 or email te***@su**************.com .
Peace of Mind Guarantee
We’re committed to your satisfaction through clear communication, advanced solutions, exceptional service, and privacy protection.
Estimates and Scheduling
Communication
- We are available by phone, text, email, and website chat during business hours (Mon-Fri, 8:00 AM – 5:00 PM).
- We will respond to inquiries received outside of business hours on the next business day.
Customer Responsibilities
- Preparation: Clear the area for assessments and follow pre-repair instructions on your estimate.
- Water Testing: You may be required to conduct a water test to confirm successful repairs.
- Payment: Payment is due at the time of service. We accept cash, check, credit card (2.99% fee), and bank transfer (1% fee).
- Financing: Please see Financing Options Terms of Use here.
Access and Safety
- Signed estimates authorize work. Provide unobstructed access, electrical power, and running water for the work area.
- Permits: We obtain required permits (noted on the estimate). Inspectors may visit the worksite.
- Health Concerns: Notify us of anyone sick and contagious in the home.
Ventilation and Odor Advisory
- Some waterproofing materials may have mild odors generally localized to the basement, they may be noticeable within the residence
- Advise our office prior to scheduling if any individuals and/or pets in the home may be sensitive to odors.
- In the event of an obnoxious odor, opening windows, running ventilation fans or air purifiers may help dissipate the smell.
- Please contact emergency services for assistance if anyone in the home is believed to be negatively affected by present odors.
Contact Suburban Basement for questions. Call 586-465-5500 or email te***@su**************.com .
Maintenance and Warranty
Maintain the repairs and surrounding area to uphold the warranty. See Warranty Terms here.
