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Southeastern Michigan
Privacy Policy
- General
- Request Form
- Images
- News Page & Articles (Blog)
- Personal Information & Data Usage
- Communication & Contact Information
- Office Hours
- Phone Calls
- Emails
Document created and maintained by Suburban Basement.
We reserve the right to make changes at any time.
All changes will be updated here.
Last updated on: 5/15/2024
Use of our service and website constitutes your agreement to these terms.
Contact Suburban Basement for questions. Call 586-465-5500 or email [email protected].
General
Suburban Basement does not maintain and is not responsible for the content of any third-party websites that we may share links to.
Request Form
Images
We kindly ask that you do not use any images from our website without permission.
All images on the Suburban Basement website are either owned by Suburban Basement or procured through legal means.
Any pictures of the repair site, before, during, and after, are solely owned by Suburban Basement.
Suburban Basement may use the images we take on the website, in our advertising, and through social media. We process all photos to remove any identifying information such as house numbers, mailboxes, and the like. We will not identify or share personal information about the location or customer for which the images were taken.
News Page and News Articles (Blog Posts)
Suburban Basement provides articles that include useful information regarding waterproofing and geotechnical repairs. These articles are for informational purposes only and are not intended as a substitute for professional advice. We recommend consulting with a professional for any waterproofing or geotechnical repairs you may need.
The services offered by Suburban Basement are to be completed by professionals. Any advice we provide is intended to help you locate and identify a problem or decide on a repair strategy.
Personal Information and Data Usage
At Suburban Basement Waterproofing, we take your privacy seriously. We collect only the information necessary to provide estimates and services, such as your name, address, contact details, and potentially details related to the service performed.
We restrict the customer management software we use from using or sharing your data. We keep your data on file (for faster return service) in our secure customer management software until you request termination of your customer profile. We typically retain your data until you request profile termination.
Report issues to Suburban Basement. Call 586-465-5500 or email [email protected].
General Communication and Contact Information
At Suburban Basement Waterproofing, we respect your privacy. We collect your contact information to communicate with you about your service requests, estimates, invoices, and other important service information. We will not sell or share your information without your consent. We are not responsible for any charges that may be incurred through your phone, text, or email provider.
Our office hours are:
- Monday-Friday: 8:00 AM – 5:00 PM
- We recognize all major holidays.
If you contact us outside of office hours, we will reach out to you as soon as possible on the next business day.
Phone Calls:
- We do not participate in telemarketing. You will only receive calls from us regarding your service requests.
Text Messages:
- We will request your opt-in to receive text messages about your service requests.
- We consider received text messages as permission to reply.
- You can unsubscribe from text messages by replying “STOP.”
- We do not participate in text message marketing.
Emails:
- We may send email marketing materials at a rate of no more than 2 campaigns per month.
- You can unsubscribe from our email marketing list at any time. However, you may still receive emails about estimates, invoices, or important service information even if you unsubscribe from marketing emails.
- If you have outstanding invoices, we will continue to send emails regarding those invoices.
Report issues to Suburban Basement. Call 586-465-5500 or email [email protected].
