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Legal Terms
Table of Contents
- Certifications & Coverage
- Limitations of Liability
- Scope of Services
- Warranty Terms
- Warranty Coverage Details
- Service Specific Terms (Links)
- Non-Warrantied Services
- Warranty Exclusions
- Warranty Claims & Dispute Resolution
- Warranty Claims Note
- Associated Fees
- Dispute Resolution
- Invoicing, Payments & Fees
- Finance Option
- Deposits
- Invoices
- Payments
- Fees
- Terms Acceptance
Document created and maintained by Suburban Basement.
We reserve the right to make changes at any time.
All changes will be updated here.
Last updated on: 11/21/2024
Use of our service and website constitutes your agreement to these terms.
Contact Suburban Basement for questions. Call 586-465-5500 or email [email protected].
Certifications & Coverage
- Insurance: Suburban Basement Waterproofing maintains insurance; however, homeowners are responsible for securing personal property.
- Risk Considerations: Potential risks are included with service quotes. While we work to minimize these, we recommend securing valuables and protecting finishing materials.
Limitations of Liability
Suburban Basement strives to deliver exceptional service, but unforeseen circumstances can arise. This statement outlines limitations of our liability.
Please note that some services have specific terms and conditions, which we strongly encourage you to review carefully. They can be viewed here: service specific warranty terms.
This Liability statement does not supersede any specific terms and conditions outlined for individual services offered by Suburban Basement.
Suburban Basement is not liable for elements beyond our control, including, but not limited to:
- Normal wear and tear
- Unforeseen conditions (e.g., hidden structural issues, unknown utilities)
- Acts of God (e.g., floods, earthquakes)
- Alterations to our work performed by anyone other than a Suburban Basement Technician voids Suburban Basement’s liability.
- Damage caused by environmental factors accumulating over time (e.g., iron deposits, root intrusion).
Scope of Services
- Our services are offered with the understanding that Suburban Basement is a contractor, not a manufacturer or designer. We utilize industry-standard materials and practices to complete the agreed-upon services.
Warranty Terms
Suburban Basement is committed to providing quality repairs and We offer warranties on most of our repair services.
Please note that some services have specific warranty terms, which we strongly encourage you to review carefully (concrete leveling, Excavation and Exterior Waterproofing, and Interior Drain Tile, Egress window well drain and sump pump installs).
This warranty statement does not supersede any specific warranty terms outlined for individual services offered by Suburban Basement.
Warranty Coverage Details
Our warranties generally cover repairs or services provided by Suburban Basement only and apply only to the exact area that we repaired. We do not warranty loss of property due to leaks. Customers are encouraged to keep a copy of their receipt/invoice for proof of service.
Service Specific Terms (Links)
Non-Warrantied Services
- Spray Foam Insulation
- Custom Repair (coverages listed separately)
- All Unpaid Repairs
Warranty Exclusions
Our warranty excludes damages caused by:
- Normal wear and tear
- Natural elements (acts of God)
- Improper maintenance or lack of drainage (grading and gutters)
- Structural problems (wall movement)
- Unforeseen conditions, including natural disasters (e.g., hidden structural issues, floods, earthquakes)
- Alterations to our work performed by anyone other than a Suburban Basement Technician
- Environmental factors accumulating over time (e.g., iron deposits, root intrusion)
- We do not warranty damage caused by existing drain tile systems due to potential sediment contamination.
Warranty Claims & Dispute Resolution
Submit claims to Suburban Basement. Call 586-465-5500 or email [email protected].
A copy of your invoice/receipt will be required as proof of service.
Warranty Claims Note
- An Administration fee may be applied if multiple invoice/receipt copies are requested.
- Warranty claims regarding sump pumps should be submitted directly to the manufacturer.
- Homeowners are encouraged to retain a copy of their invoice/receipt
Associated Fees
To ensure we can continue providing exceptional service, the following fees may be applied:
- Service Fees: Fees may apply for warranty claims that are determined to be unrelated to the original service or not covered under the warranty. This includes diagnostic testing that reveals the issue is not warrantable or involves a service not provided by Suburban Basement Waterproofing. Applicable fees will be based on the service call rates in effect at the time the claim is made.
Dispute Resolution
Suburban Basement is committed to resolving any concerns you might have regarding our services. We encourage you to contact us directly to discuss any issues. In the unlikely event of a dispute, you agree to attempt to resolve the dispute through mediation before resorting to litigation.
This General Liability statement is subject to change. We recommend reviewing this page periodically for any updates.
By using the services of Suburban Basement, you acknowledge that you have read, understood, and agree to the terms and conditions outlined in this General Liability Statement.
Invoicing, Payments & Fees
Finance Option
Suburban Basement provides access to financing options through third-party lenders for our customers seeking financial assistance for our services. For inquiries about financing options, please contact us.
Suburban Basement is not a lender and does not make any lending decisions. We act only as a facilitator, connecting you with potential lenders who may offer financing for your project. We do not guarantee loan approval, interest rates, loan terms, or any other aspects of the financing process.
Financing options presented to you are offered by independent lenders. All communications regarding applications, approvals, and loan servicing matters will need to be discussed directly with the chosen financial institution.
Your Responsibilities and Disclaimer of Liability
Suburban Basement is not a lender and does not make any lending decisions. It is your sole responsibility to research and understand the terms and conditions of any loan offered by a lender. We strongly recommend you carefully review the terms and conditions of each lender’s loan agreement before signing any documents. We encourage you to consult with a financial advisor to ensure the loan terms are suitable for your specific needs.
It is your sole responsibility to use your own judgment to evaluate the suitability of any loan offered by a lender.
Suburban Basement makes no representations about the qualifications of any lender, the interest rates, or the loan terms offered by any lender. We are not responsible for any errors or omissions in the information provided by any of the lenders involved in the application process.
Deposits
- Required for larger jobs, material orders, and scheduling holds.
- Deposit amount determined on a case-by-case basis and will be noted in the estimate.
- Deposit is non-refundable unless otherwise specified.
Invoices
- Invoices are issued on the date of service, unless otherwise noted.
- Invoice details include, date of service, a list of service repair line items associated costs and some key warranty details.
- A receipt will be issued once payment is recorded, please allow 24 business hours for processing.
- To request a copy of your invoice please submit your request to [email protected]. Administrative fees may apply for multiple copy requests.
- Repairs associated with unpaid invoices will forfeit warranty coverage.
Payments
Suburban Basement provides the following payment options:
- Cash & Check payments must be facilitated on site after repair completion. In the case that the responsible party is not present prior arrangements must be made.
- Credit Card (2.99% surcharge applies). Credit cards are processed with a 2.99% surcharge, Any payments, deposits made with credit cards should notify the office first. If for whatever reason someone is able to make a credit card payment online and the surcharge is not applied, it will be billed to you.
- ACH (Automated Clearing House) (1% surcharge applies) same rules as credit card except that the surcharge is 1%
- Finance options available upon request
Fees
To ensure we can continue to provide exceptional service, we’ve implemented the following fees
- Administrative Fees: May apply for additional copies of invoices, receipts, or estimates. Fees will be calculated based on the administrative costs incurred.
- Inspection Fees: Applicable for property assessments when the requestor is not the homeowner. Fees will be determined based on the scope of the inspection.
- Service Fees: May apply for warranty claims that are not covered or related to the original service. Fees will be calculated based on the specific circumstances.
- Breach of Contract Fees: Incurred for contract violations. Fees will be calculated based on the associated costs, including administrative expenses, lost opportunities, and material/labor expenses.
- Diagnostic Fees: Applied when a warranty claim results in a service call, and it is determined that the claim is either voided or not related to the original service. Fees will be calculated based on the diagnostic efforts required.
Terms Acceptance
By accepting our service, you acknowledge agreement to the following:
- All warranty terms and conditions.
- Statutory warranty provisions.
- General liability statement.
- Informed Consent for services.
Note: Terms are subject to periodic updates. Please review regularly for any changes.
